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General Terms & Conditions

This is an important section of the website explaining the terms and conditions you agree to adhere to when you use and/or shop from the sunshinegifts.co.uk website.

Any reference in these terms and conditions to “we” or “us” refers to Sunshine Gifts.
Any reference in these terms and conditions to “you” refers to the end customer.

You may access all areas of this website without registering your details with us.  When you access and use www.sunshinegifts.co.uk (the ‘website’), you are subject to the terms and conditions outlined on this page.  You agree not to use the website for any illegal or unlawful acts, by using the site you accept and agree to adhere to the terms and conditions outlined here.  If you do not agree to the terms and conditions, you must not use the Website. 

Sunshine Gifts may change its terms and conditions from time to time, by updating or varying content of this page.  Please check the latest version whenever you visit.  We reserve the right to update at any time and without prior notice.

Unless otherwise specified, the materials on this website are directed solely at consumers who access sunshinegifts.co.uk from the United Kingdom. Sunshine Gifts does not represent that any product referred to in the materials on this website is appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent the locals laws are applicable.

Any contract made between, whether for use of the website or in relation to the purchase of products or services through the website will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts.

Any contract will be communicated in English. No other formats currently available.

We have taken care preparing the content of this website, however we cannot guarantee uninterrupted and totally reliable access to the website and so therefore cannot guarantee that the information will always be completely up to date and free of errors. To the extent permitted by applicable law, Sunshine Gifts disclaim all warranties; express or limited, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

Sunshine Gifts shall not be liable to any person or persons for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Sunshine Gifts, or any of their employers, employees or agents.

These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

We may update these Terms and Conditions at any time and we will notify such changes by uploading them on to the website. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of the website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.

Affiliated Sites

We are associated with, and operate the following social media page only: 


All designs, text, graphics and their selection and arrangement on the personalisethegift.co.uk website may be protected by Sunshine Gifts or third party Copyrights, Trademarks, Service marks, Patents or other Proprietary Rights and Laws.  You do not have permission, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these property rights.

Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials without Sunshine Gifts prior written consent is strictly prohibited, including but not limited to changing, publishing, renting, licensing, selling or distributing.

Ordering From Us

There is a 5-10 day lead time on all orders.  If you should require your order before this, please contact us before placing the order.  In most cases we will be able to accommodate your request. 


We use a wide verity of materials to create our products.  Although we make every effort to illustrate and describe the product accurately, we cannot be held responsible for the natural look or imperfections of our wooden product range.   The buyer must understand that each piece of wooden material is different and that variances of the product are uncontrollable. 


The prices payable for the items that you order are clearly set out on the web site. All prices are expressed inclusive of any VAT payable. The price of the items does not include the delivery charge. The standard delivery charge is for mainland UK. Prices can change and we always notify you of the latest prices as quickly as possible         

Product Descriptions

We take all reasonable steps to ensure that all of our products and measurements are shown and described accurately, and that prices are correct.  However, colour depiction on computer monitor and television screens vary from screen to screen.  This may cause a slight difference from the on screen product to the actual product. 

Placing Orders

When placing an order with us we will send you an order acknowledgment by email, to the email address that has been indicated at purchase. This will outline the products you have ordered. Placing an order with us does not constitute our acceptance of your order. Our acceptance will not take place until your order has been despatched. The ‘purchase’ contract therefore takes place between yourself and sunshinegifts.co.uk at the point of despatch whether or not payment has been taken prior to despatch.

We may be unable to accept your order if:
– Your chosen goods are unavailable
– We cannot obtain authorisation for your payment
– If there has been a pricing or product description error
– If you do not meet any eligibility criteria set out in the terms and conditions
If the order for personalised products contains reference to any Copyright information where you have not obtained permission.
– If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
– If the order is to be delivered outside of the United Kingdom or Republic Of Ireland

You agree not to use us directly or indirectly for any unlawful purpose.  You also agree not to upload, email, use any images, or other Copyright material without the express permission of the owner.

We reserve the right to cancel your order at any time and issue a full refund; this does not affect your statutory rights. 


We aim to provide a high-quality service, all customer orders we receive are placed in a queue linked with our order numbers, and are produced on a first come first serve basis, subject to stock availability. 

Please double-check your order on screen and your acknowledgement email carefully to check that all the details entered are correct. We cannot refund items where the personalisation has been mis-typed or mis-spelt due to an error made by you.

All order personalisation will be processed exactly as entered, it will only be adjusted to conform with the product design. For example…

If the design text is in full capitals:
Sunshine Gifts would be adjusted – SUNSHINE GIFTS


All our payments are accepted via third party payment provider, www.paypal.com and worldpay.com, and terms of use are outlined on their site. 

Postage and Packaging

All prices are shown exclusive of postage and packaging charges, postage and packaging charges will be calculated at the ‘checkout’ stage. 


Our products are sent via Royal Mail using 2nd Class Tracked.  Sunshine Gifts reserves the right to use a Courier Service of our choice on the odd occasion necessary, should circumstances change.   

We will deliver your ordered products to the address in which you have provided as a delivery address during the checkout process. If you wish to have your order sent to an alternative address to your billing address, simply enter this in at the time of purchasing. If any of the details that you provide us are incorrect we are not liable for any items.

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postage charges.

In the event we reproduce an item for you and subsequently the original is returned to us as undeliverable by Royal Mail, we reserve the right to charge an administration fee of up to 100% of the price of the reproduced product.

We also reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undeliverable item.

Circumstances beyond our control

Neither we, nor any courier service provider that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control.  These circumstances are to include, but not be limited to, ill health , any adverse weather conditions such as; snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.

Returns and Refunds

We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control, for example a damage occurring during delivery, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at via the ‘Contact Us’ online form within 7 days of receiving your order.

When contacting us please include your full name, email address, postal delivery address, order number, and reason for fault.

If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone. This will be at the discretion of Sunshine Gifts.

Sunshine Gifts provides bespoke and personalised products.  Sunshine Gifts is therefore unable to take returns or offer refunds on personalised goods.  This does not affect your statutory rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in terms of Non-Personalised products.

Please note: Customers are liable for the costs of returning goods to us via a traceable/proof of posting method.  

Once the returned items have been received, we will email confirming receipt and begin the refund process. We aim to issue refunds within 14 business days. Orders will only be refunded to the payment method used to make the purchase. *Please note, refunds can take a further 5 business days to return to debit/credit cards.

This returns policy does not affect your statutory rights.

Lost/Non Arrivals

All orders are expected to arrive at the shipping address provided no later than 5 business days after the ‘shipped’ notification email, this will be extended in seasonal peak times to 8 business days.

If your order has not arrived within 5 days of the ‘shipped’ notification please inform us with your order number via the ‘Contact Us’ page.

Orders that fail to arrive at their destination after 15 calendar days will be treated as lost.  

Customers must contact us within 21 calendar days of the ‘shipped’ notification to be eligible for a refund, after this time store credit may be offered at our discretion.

[Please note; It is common for the address or postcode to be incorrect at the time of ordering. Please ensure you have provided us with the correct address and postcode, you can check by logging in to your account or referring to the invoice you received via email at the time of ordering].

Colour Reproduction

Sunshine Gifts has made every effort to reproduce colours on the site as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the internet.

We do not accept refund on personalised gifts due to colour and design variations

Price Information

Sunshinegifts.co.uk has taken great care to ensure prices are accurate. Prices may change over time, so if you save items in your basket between sessions, prices from previous sessions may no longer be valid. However, the correct price will be applied when you select an item from the shopping list and add to your current basket. All prices include VAT where applicable.

Offers and Promotional Codes

SUNSHINEGIFTS.co.uk promotional code terms & conditions

– If you have a promotional code, you need to enter this into the box on the ‘Shopping Basket’ page.
– Promotional codes can only be used once per customer as defined by their email address, unless otherwise specified in the promotion’s individual terms and conditions.
– Only one promotional code can be used per transaction
– Offers cannot be used in conjunction with certain other sunshinegifts.co.uk offers.
– Promotional codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude delivery charges.
– Please note that promotional codes also have an expiry date, after which they are not redeemable.
– Promotional codes remain the property of Sunshine Gifts (www.sunshinegifts), are non-transferrable and may not be reproduced in any form.
– We reserve the right to withdraw any offers at any time
– All offers are subject to availability
– Availability while stocks last
– Sunshine Gifts reserves the right to limit certain offers to 1 order per customer as defined by their email address and/or delivery address.
– Offers are non-transferrable
– No cash alternative will be offered for any offer
– Sunshine Gifts (www.sunshinegifts.co.uk) reserve the right to withdraw or vary our offers without notice

Security and Privacy

We have made every effort to ensure we protect your personal information. Here you will find information on how we protect your security and privacy, changes to the law regarding use of ‘cookies’, information on ordering with us and assurances about credit and debit details.

Sunshine Gifts is dedicated to protecting your data and to ensure we comply with the Data Protection Act 1998.

When you buy goods from us we record your details to ensure that we can:

– Be certain that any orders you have placed can be processed to completion
– Contact you in emergencies, such as an urgent product recall
– Deal with any financial queries

This data will not be used to send marketing offers or shared with any other third party other than those identified in our terms and conditions.

If you cancel your registration you will no longer be able to shop online or receive emails from us. Any orders you have placed will be processed as normal.

Data will be reviewed on a yearly basis, and records will be retained for as long as it continues to be necessary. If you require us to remove your data from our database please contact us in writing. We will review this request over 28 days.

About Us

We are a family run business based at 10 The Meadows, Dunswell HU6 0AU. Our telephone number is 07939663557.  All contact should be made through our Contact Us section on the website where emails are directed to us at sunshine-gifts@hotmail.com.

Ordering Online

Upon ordering with us you are agreeing to disclose personal information to us.

When you go through the ordering process you will be asked to provide information such as your name, address, telephone number and email address. This information allows us to process and fulfil your order and to advise you of the status of your said order.

Sunshinegifts.co.uk will not sell or disclose any personal data to any third party unless required to do so by law.

When a phone number is requested and provided, we may use this to contact you to ensure that you are happy with the service you received or we may pass this phone number on to the delivery company that is selected for your order upon purchase.

Use of the website

Access to this website may be suspended or temporarily unavailable without prior notice in the case of system failure, maintenance and repair or reasons beyond our control.

Website Abuse

You must not misuse this website by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to this website, the server in which the website is stored or any server, computer or database connected to the website.

Unauthorised use of sunshinegifts.co.uk may give rise to a claim for damages and/or be a criminal offence. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to our site will cease immediately.

You agree not to use sunshinegifts.co.uk directly or indirectly for any unlawful purpose, or to cause distress or offence to any person.


A ‘cookie’ is a file in your web browser that enables us to recognize your computer when you visit the site, providing you with the best possible experience whilst visiting your site.

This tool is used by many websites to help collect information, such as how many people visit and return to the site, what products are being clicked on and which go on to be bought, and to make certain parts of the site function properly.

We use ‘cookies’ to allow us to fill in our login fields with your email address, once you have registered with us. This is to enable customers to login to the website more quickly and easily when you make future visits to sunshinegifts.co.uk.

If you use another computer that is not your own personal computer (e.g. in an internet café or a friends computer) then it is possible that your e-mail address in the login field will show up to a subsequent user of the website. Therefore we suggest and advise that customers clear ‘cookies’ stored in the web browser when using another machine. The option for this is normally located in the browsers Tools menu/option.

If you have ‘disabled’ the cookies in your browser you may experience some technical difficulties and we cannot guarantee your experience navigating the site or the performance of the site itself.

From 26th May 2011 websites now require user consent to store a cookie on the user’s computer, unless the cookie is strictly necessary for a service requested by the user. By using our website and consenting to the use of cookies we will provide you with the best possible experience.

For independent information about cookies, including amending your settings, please visit www.allaboutcookies.org

Contacting Us

If there are any other questions you may have, please contact us using the ‘Contact Us’ page.